I have loved SurveyMonkey since I first saw it. A cheap, easy-to-use online survey system that made getting feedback on programs easy. Where I used to work, we started using it for all sorts of functions--planning events, scheduling meetings--to the point where it became a verb. To S'monkey.
It's so easy and so effective, though, that it can breed laziness about surveys. See Seth Godin's blog post from this week. This blog is eminently worthy of an rss feed, by the way, if you have any interest in marketing or the public image of your organization.
I've just started using Google Reader for keeping up on my blogs. It's the kind of tool that you're not sure you need until you start using it, at which point it becomes indispensable.
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